However, now they claim that by law they don't have to provide you with a refund even though it expressly states so! This is fraud in a cunning way, they reel you in with an extra promise of a refund if for any reason you are unsatisfied, yet they feel they don't have to go through with it if they simply don't feel like it. This is a breach of many trading practices and raises a lot of consumer affairs problems.Sunglass Hut has refused customers a refund in the past, with one retail assistant stating that she was not going to refund the sunglasses because "she wants to maintain the daily budget". IT IS NOT UP TO THE COMPANY TO DECIDE WHEN AND WHO THEY ARE GOING TO GIVE A REFUND TO!!
It is your right, no matter how many times you wish to exchange or refund!
If you have any problems with refunds or exchanges, make sure to immediately make a complaint with the consumer watchdog or Consumer Commission in your country!
If you feel in anyway, you where done wrong by don't hesitate to make a complaint to a Consumer Affairs Commission.
You're way off on your accusations! Learn to read!
ReplyDeleteMake sure you get your facts straight, it's a 90 day return policy and I've never had anyone deny me a return or an exchange.
ReplyDeleteSunglasshut exchange policy doesn't apply to those who were given a glasses as a gift. So, if you wanted to give someone a gift and purchased that from Sunglasshut but that person who received the gift decided to exchange it to something they like (make note I'm not returning the item, I'm just simply exchanging it to something I like) they said they can't make the exchanges. I spoke to 4 customer service agents and sales associates to 4 different locations.
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